Holding an account here means personal data gets collected, used and, in specific cases, shared — this page walks through exactly what that involves, drawing on the same agreement covered in the Terms of Use.
Where the data originates
Three channels feed this: details you type in yourself at registration, activity the system logs automatically while you play, and confirmations that payment providers send back. None of it is bought in from third parties for advertising purposes.
- Phone number and email — used to open the account, confirm logins and reach you, kept for as long as the account stays open.
- Name and date of birth — used to verify age and ownership, retained for the legally required period.
- Payment details — used to process deposits and withdrawals, retained for the legally required period.
- Betting and game history — used for settlement, bonus wagering and complaint review, retained for the legally required period.
- IP address and device data — used for security and multi-account or fraud checks, kept for a limited window after each record.
- Support correspondence — used to track and close a complaint, kept for a limited window after the file is closed.
- Cookie data — used to keep sessions open and remember preferences, kept only for the cookie's own lifespan.
The basis for processing it
- Contractual necessity — opening the account, accepting a bet, completing a payment.
- Legal obligation — age verification, identity checks, statutory record-keeping.
- Legitimate security interest — stopping fraud, bots and duplicate accounts.
- Your consent — sending bonus and campaign notices, which can be withdrawn any time without affecting the account itself.
How cookies are used
Essential cookies keep the site working and the session alive — blocking those blocks login too. Preference cookies remember language and display settings, while measurement cookies report aggregated section usage without identifying an individual player. All of this can be managed or cleared from your browser's own settings.
Who receives any of it
- Payment providers, limited to what a given transaction requires.
- Game studios, to verify a round's outcome against the bet record.
- Identity verification services, to confirm age and account ownership.
- Competent authorities, only when the law requires it and only to the extent asked.
None of this data is sold for advertising or rented out to other companies — service partners process it strictly on instruction and only for the stated purpose.
How it is kept secure
The connection between browser and site is encrypted throughout, and passwords are stored in an irreversible form that not even support staff can view. Internal access is role-based: payment records are visible only to the payments team, and a complaint file only to the team handling it.
Security is shared: avoid reusing this password elsewhere, never share a confirmation code with anyone, and log out of any session on a device that is not your own.
What you can request
- A copy of the data held about you.
- Correction of anything wrong or incomplete.
- Deletion of data that has passed its legal retention window.
- An objection to marketing messages or a withdrawal of consent.
Requests go through support. Closing an account does not erase everything instantly — payment and betting records stay until their legal period lapses, and a self exclusion record persists until its term ends, as explained on the Responsible Gaming page. Disputes over how data is handled follow the Player Complaint Policy.
Updates to this policy
Revisions happen from time to time, and the version live on the site is always the operative one from its publish date. A change that broadens what is collected or who it is shared with is announced directly to the contact address on file.